Frequently Asked Questions

Where are you located? 

Our headquarters and main distribution center are in Portland, Oregon. Occasionally we ship from our warehouses in Washington, Arizona, Texas or Colorado. Most of our items leave the warehouse in 1-2 business days and arrive in 3-7 days depending on your location and delivery method.

Do you have a catalog?  

Yes, we have a catalog, however most of our stocked items can be found online. Request a catalog via the Contact Us form.

I already know the part number I need, is there fast way to find it?  

Enter the part number in the "Search" bar in the header. 

Can I get help installing my item?  

Our Customer Service Team is very knowledgeable about the parts we sell and may be able to provide you with installation guides. We do not offer installation services.

What does it cost for next day shipping? 

In the basket, enter your full address to see the shipping options and prices. If you would like a quote for carrier other than FedEx, please use the Contact Us form or call 800-548-1191. 

How do I return the item?  

Please see our returns page for full information on how to return products.

Will I have to pay for return shipping?

We provide free return shipping if the item is defective or it was our error that you received the incorrect part.  If you just do not like the item or ordered incorrectly, you are responsible for the return shipping.

Is there a restocking fee? 

Yes, we charge a 15% restocking fee on returned parts.

Can I receive a discount for ordering large quantities?  

We may be able to offer a better price per item for orders of 20 parts or more delivered in a single shipment, depending on the part and the manufacturer. Use the Contact Us form or call for a quote. 

Do you sell other replacement parts for heavy duty equipment and vehicles?  

We have access to many more parts that are not listed on the website. Please contact our Customer Service team for more information.

Where do I enter a discount code?  

There is link just above the grand total and left of the Shipping.  Click "Apply" to add the discount code to your order.

How much does shipping cost? 

We calculate shipping charges using "live" FedEx  rates. When you add a part to your shopping cart, change a quantity or change your address, the cart automatically recalculates shipping based on the weight and size of your order and your postal (zip) code. As you're building an order, you'll always know the full delivered cost, before you've entered your credit card number or any other personal information.

My order says it would ship in 1-3 days – why don’t I have it yet?  

The shipping time frame is when the item leave the warehouse, excluding weekends and US holidays. It will take another 3-7 business days for delivery from that time depending on which ship method you chose.

Can I have the parts shipped to another location? 

The bill-to address on your order must match what your credit card company has on file, but you can ship to any address.

What security do you use on the website?  

We use 128-bit SSL encryption for the catalog and shopping cart, so your name, address and credit card number are all protected. (Most browsers show a small padlock in the corner of the screen or have a url with https to confirm you are in a secure area on a site.) See our Warranty & Secure Shopping page for more information. 

Can I change an order once I've placed it? 

Commercial Accounts with net 30 terms may be able to add an additional part to an order before it has shipped. Other customers will need to place a new order.

If your order has not shipped yet, we can change your shipping method. Contact our Customer Service team by phone or the Contact Us form. A $3.75 handling fee will be applied, and any additional shipping fees. We will do everything possible to accommodate your request; however, there is a good chance that your package will already be on its way.

Is it possible to cancel an order or remove an item from an order? 

Due to the speed in which we process orders, it may not be possible to cancel an order before it ships, but we'll make every effort to to take care of it for you. Contact our Customer Service team by phone or by the Contact Us form to find out if your order has shipped. If it has shipped, you'll be able to return unwanted merchandise.

Can I change the shipping address for my order?

If you want your order shipped to a different address and it is already in transit, we can attempt to intercept and re-route your shipment. Contact our Customer Service team through the Contact Us form. There is a $20.00 non-refundable fee for each package rerouted and we are unable to guarantee success.