General FAQs
Where are you located?
Our headquarters and main distribution center are in Bolivar, Ohio.
Can I get help installing my item?
The Part Deal customer service team is very knowledgeable about the parts we sell and may be able to provide you with installation guides. We do not offer installation services.
Operational and Policy FAQs
How long does it take to receive my order?
Most in-stock items leave the warehouse in 1-2 business days (excluding weekends and US holidays) and arrive in 3-7 days, depending on your location and delivery method.
Due to our extensive selection of products, some items may be special ordered. This is noted on the product listing, along with the estimated ship out timeframe advertised per item. All orders ship complete.
Once your order is shipped, we will send you an email confirmation including a tracking number.
Can I collect my order from your Bolivar office, via Will Call?
We do not currently offer Will Call services.
What payment methods do you accept?
Visa, MasterCard, American Express, Discover, and PayPal.
What security do you use to protect my credit card information?
PartDeal.com uses 128-bit SSL encryption for the catalog and shopping cart, so your name, address and credit card number are all protected. (Most browsers show a small padlock in the corner of the screen or have a url with https to confirm you are in a secure area on a site.)
What happens if I need to return or exchange a purchase?
Please be advised that not all purchases are eligible for return or exchange. To get more details on our return and exchange policies, please see our Returns page.
Is it possible to cancel an order or remove an item from an order?
Special order products may not be eligible for cancellation. We reserve the right to enforce a policy of "All Sales are Final" with no cancellations or returns on special order or non-refundable parts.
Due to the speed in which we process orders, it may not be possible to cancel an order before it ships, but we'll make every effort to take care of it for you. Contact our customer service team using our Contact Us form right away to find out if your order has shipped. If it has shipped, you'll be able to return unwanted merchandise, provided the parts were not special order.
Can I have the parts shipped to another location?
The bill-to address on your order must match what your credit card company has on file, but you can ship to any address.
Do you offer a warranty?
Warranty for each product is according to the specific manufacturer’s policy, which is generally repair or replacement. Please contact our team within 14 days of product shipment to discuss.
Do you ever offer coupons or discounts?
Occasionally. Join our Part Deal email/newsletter list to receive any promotion codes. We may be able to offer a better price per item for orders of 20 parts or more delivered in a single shipment, depending on the part and the manufacturer. Select the “Get a Quote” button on the product page, and our team will share details.
Where do I enter a discount code?
Valid discount codes may be entered in the Coupon/Gift Certificate box located in the Checkout under "Show Details."