General FAQs

Where are you located? 

Our headquarters and main distribution center are in Portland, Oregon. 

Do you have a catalog?  

No, we do not have a catalog, however most of our stocked items can be found online.

Can I get help installing my item?  

The Part Deal customer service team is very knowledgeable about the parts we sell and may be able to provide you with installation guides. We do not offer installation services.

Do you sell other replacement parts for heavy duty equipment and vehicles?  

We have access to many more parts that are not listed on the website. Please contact our customer service team at support@partdeal.com for more information.


Operational and Policy FAQs

How long does it take to receive my order?

Most in-stock items leave the warehouse in 1-2 business days (excluding weekends and US holidays) and arrive in 3-7 days, depending on your location and delivery method.

Due to our extensive selection of products, some items may be special ordered. This is noted on the product listing, along with the estimated ship out timeframe advertised per item. All orders ship complete. We will contact you within 24 hours (excluding weekends and US holidays) if any portion of your order is special ordered that was not previously stated on the listing for the item.

Once your order is shipped, we will send you an email confirmation including a tracking number.

Can I collect my order from your Portland office, via Will Call?

We offer Will Call for telephone orders only. If you are local and want to pick up your order, please call us at (503) 802-1370

What does it cost for next day shipping? 

During checkout, enter your full address to see the shipping options and shipping prices for your products. If you would like a quote for a carrier other than UPS, please call the Part Deal team at (503) 802-1370.

What payment methods do you accept?

Visa, MasterCard, American Express, Discover, and PayPal.

What security do you use to protect my credit card information?  

PartDeal.com uses 128-bit SSL encryption for the catalog and shopping cart, so your name, address and credit card number are all protected. (Most browsers show a small padlock in the corner of the screen or have a url with https to confirm you are in a secure area on a site.)

What happens if I need to return or exchange a purchase?

Please be advised that not all purchases are eligible for return or exchange. To get more details on our return and exchange policies, please see our Returns page.

Will I have to pay for return shipping?

We provide free return shipping if the item is defective, or it was our error that you received the incorrect part. If you simply do not like the item, or you have ordered incorrectly, you are responsible for the return shipping. If you think the item is defective, please contact us within 14 days of when your purchased shipped. Contact us at support@partdeal.com or (503) 802-1370.

Is there a restocking fee? 

Yes, we charge a 20% restocking fee on returned parts.

Can I change an order once I've placed it? 

Commercial Accounts with net 30 terms may be able to add an additional part to an order before it has shipped. Other customers will need to place a new order.

If your order has not shipped yet, we can change your shipping method. Contact our Customer Service team by using our Contact Us form or by telephone. You will be required to pay any additional shipping fees. We will do everything possible to accommodate your request; however, there is a good chance that your package will already be on its way.

Is it possible to cancel an order or remove an item from an order? 

Special order products may not be eligible for cancellation. We reserve the right to enforce a policy of "All Sales are Final" with no cancellations or returns on special order or non-refundable parts. 

Due to the speed in which we process orders, it may not be possible to cancel an order before it ships, but we'll make every effort to take care of it for you. Contact our customer service team right away at (503) 802-1370 to find out if your order has shipped. If it has shipped, you'll be able to return unwanted merchandise, provided the parts were not special order. 

Can I have the parts shipped to another location? 

The bill-to address on your order must match what your credit card company has on file, but you can ship to any address.

Can I change the shipping address for my order?

If you want your order shipped to a different address, and it is already in transit, we can attempt to intercept and re-route your shipment. Contact our Part Deal support team through support@partdeal.com. *There is a $20.00 non-refundable fee for each package rerouted and we are unable to guarantee success.

Do you offer a warranty?

Warranty for each product is according to the specific manufacturer’s policy, which is generally repair or replacement. Please contact our team at (503) 802-1370 within 14 days of product shipment to discuss.

Do you charge sales tax?

Unless you are a wholesale customer, we charge sales tax.

Do you ever offer coupons or discounts?

Occasionally. Join our Part Deal email/newsletter list to receive any promotion codes. We may be able to offer a better price per item for orders of 20 parts or more delivered in a single shipment, depending on the part and the manufacturer. Select the “Get a Quote” button on the product page, and our team will share details.

Where do I enter a discount code?  

Valid discount codes may be entered in the Coupon/Gift Certificate box located in the Checkout under "Show Details."