How much is shipping?
UPS ground shipping is available for purchases within the continental United States that are delivered to physical addresses. Some products do have expedited shipping options. These populate during the checkout process. We do offer USPS expedited shipping online to AK, HI, Puerto Rico and US territories for additional shipping costs. These shipping costs are calculated during the checkout process. If you are ordering goods that must be shipped internationally, please call us at (503) 802-1370 during regular business hours to place the order. In most cases, Part Deal can arrange for international delivery services, including DHL and UPS and charge shipping to your account. Please note: A $3.75 handling fee applies to all non-web orders.
What shipping methods do you offer?
Part Deal utilizes several carriers, but UPS is the main option. We believe this is the best ground shipping method for the lower 48 states. UPS ground shipping is available for purchases within the continental United States that are delivered to physical addresses, and some products do have UPS expedited options. Options will populate when you fill in the shipping address during checkout. We do offer USPS expedited shipping online to AK, HI, Puerto Rico and US territories for additional shipping costs and can make international shipping adjustments via phone at (503) 802-1370. Please note: A $3.75 handling fee applies to all non-web orders.
Do you have a minimum order?
No, we do not have a minimum order. However, we may be able to offer a discount for purchases of 20 or more products, depending upon the products and the brand. Contact us at firstname.lastname@example.org to get a quote.
Do you offer rush shipping?
It depends on where you are located and if you are ordering in-stock items. Please contact us at email@example.com for details on specific items and shipping options.
How long does it take to process and ship my order?
Most in-stock items items leave the warehouse in 1-2 business days (excluding weekends and US holidays) and arrive in 3-7 days, depending on your location and delivery method.
Due to our extensive selection of products, some items may be special ordered. This is noted on the product listing, along with the estimated ship out timeframe advertised per item. All orders ship complete. We will contact you within 24 hours (excluding weekends and US holidays) if any portion of your order is special ordered that was not previously stated on the listing for the item.
Once your order is shipped, we will send you an email confirmation including a tracking number.
How long does shipping take?
In-stock items are processed and shipped the same or next business day (excluding weekends and US holidays). Special order items will take longer. You'll receive a tracking number via email. The length of delivery time depends on where you live and if your purchase was eligible for expedited shipping. The average delivery time is 2-5 days within the 48 states. Of course, inclement weather or other incidents may delay delivery.
Can I collect my order from your Portland office, via Will Call?
We offer Will Call for telephone orders only. If you are local and want to pick up your order, please call us at (503) 802-1370.
Will you provide tracking information?
Yes. Once your order ships, you will be emailed tracking information.
If I pay by credit card, will you charge my card once the item has shipped?
For security purposes, your card will be charged at time of checkout. That way, we don’t have to store any credit card information.
If I ordered a part that’s out of stock or a special order, when will it ship?
As soon as possible. Special order parts should list an estimated wait time on the product page. Someone from our customer service team will notify you if a part you ordered is out of stock.
Am I required to sign for my delivery?
Yes. Most of our shipments contain valuable parts and therefore we like to ensure that our customers receive their products safely. If you will not be at the shipping address to accept delivery of your product, consider shipping the item to an address where you or someone you trust will be available to sign for your package. In most cases, a business with a reception desk where the receptionist can accept and sign for the package is ideal.
What happens if I am not available to sign for my package?
Most of our carriers make three attempts to deliver a package. Please be available to sign or make sure someone you trust will be available to sign for your package. After three delivery attempts, the package will be held at a local depot for up to 5 business days.
Can you ship my order to multiple addresses?
Our checkout system requires us to ship to only one address. We recognize there may sometimes be unique circumstances. Please contact our team at (503) 802-1370 to discuss it and be prepared to supply us with additional information and possible proof of identification if requested.
Do you ship to AK, HI, and US territories?
We do via USPS. However, you will have to pay for shipping, and that is calculated during the cart and checkout process. The customer is responsible for any additional charges.
Do you ship to PO Boxes or APOs/FPOs?
We cannot ship to PO Boxes. We are currently only able to ship via UPS within the continental United States, and UPS is unable to deliver to PO boxes. WHAT IS THE ANSWER ON APOs and FPOs?
Do you ship internationally?
Yes. However, you must pay for international shipping charges and any taxes, duties, or fees that are incurred. If assessed, any additional customs fees are the responsibility of the customer. We are unable to predict or control charges as they are levied by the destination country. Part Deal is not responsible for any of these fees.
What countries to you ship to?
We ship to the following countries:
Saint Kitts And Nevis
Trinidad And Tobago
United Arab Emirates
Do you ship hazardous items?
Do you ship oversized parts?
What happens if you ship the wrong part?
We're sorry, and we'll get it corrected. If we sent the wrong part, please contact us at firstname.lastname@example.org or (503) 802-1370 and we will begin the exchange process.
What happens if I ordered the wrong part?
If you are not sure about fitment, please contact our support team before you order. We reserve the right to enforce an "All Sales are Final" policy on special order non-stocking items with no cancellations or exchanges. You may return items that have not been used or damaged for a refund, less a 20% restocking fee. 12-volt accessories, electronic equipment, engine chips & LED light accessories are fully warranted but non-returnable unless there is a manufacturer’s defect.
Buyer is responsible for the return shipping costs. Items must be returned within 14 days of the date your item was shipped to you. We will refund, replace or exchange a part if it has a manufacturing defect or was damaged in shipping. Again, we cannot accept returns on special ordered items. If your purchase is eligible for a refund, please follow the return process here.
What happens if the part is damaged during shipping?
Please contact the Part Deal team immediately, take photos of the part, and keep the damaged box. We can help you file a claim with the shipping carrier and get you a replacement part. Email us - email@example.com.
How can I be sure you’re shipping me parts that will fit my vehicle?
Our Part Deal team is a strong resource for all of our customers. If you have fitment or other product questions, please contact us before you order. We’re happy to help you find the exact part you need.
What happens if the part doesn’t fit my vehicle?
If you have any specific fitment questions, please contact us before ordering. We are here to help. Please review our return policy before you order. Be advised – We reserve the right to enforce a policy of "All Sales are Final" with no cancellations or returns on Special Order Parts. When you place an order for a non stocking part "Special Order" that has an estimated ship date at some point in the future, we immediately place an order with the manufacturer for your part(s). Once we place that special order for your parts with the manufacturer, it may be very difficult or impossible for us to cancel our order with the manufacturer.
Can I change the shipping address for my order?
If you want your order shipped to a different address, and it is already in transit, we can attempt to intercept and re-route your shipment. Contact our support team through Contact Us. There is a $20.00 non-refundable fee for each package rerouted, and we are unable to guarantee success.
What if I never receive an order?
We put a tracking number on everything we ship, and you should receive that email within a day of your package shipping out. If you suspect the package is lost, please contact the carrier. If you won’t be available at the delivery time, please be advised that most of our carriers make three attempts to deliver a package. Please be available to sign or make sure someone you trust will be available to sign for your package. After three delivery attempts, the package will be held at a local depot for up to 5 business days.
What happens if I refuse the shipment?
Refusing a shipment is not the proper way to return it. If you refuse a shipment, when the product is returned to our warehouse by our carrier service, we will review the order to see what, if any, refund is due. Finally, if the shipment doesn't make it back to us, we will not be able to refund any money.