How much is shipping?
UPS ground shipping is available for purchases within the continental United States that are delivered to physical addresses. Some products do have expedited shipping options. These populate during the checkout process. We do offer USPS expedited shipping online to AK and HI for additional shipping costs. These shipping costs are calculated during the checkout process. We do not ship to International locations.
What shipping methods do you offer?
Part Deal utilizes several carriers, but UPS is the main option. We believe this is the best ground shipping method for the lower 48 states. UPS ground shipping is available for purchases within the continental United States that are delivered to physical addresses, and some products do have UPS expedited options. Options will populate when you fill in the shipping address during checkout. We do offer USPS expedited shipping online to AK and HI for additional shipping costs.
Do you have a minimum order?
Yes, all orders must meet a $100 minimum. Orders below this amount cannot be processed.
Do you offer rush shipping?
It depends on where you are located and if you are ordering in-stock items. Please contact us at support@partdeal.com for details on specific items and shipping options.
How long does it take to process and ship my order?
Most in-stock items items leave the warehouse in 1-2 business days (excluding weekends and US holidays) and arrive in 3-7 days, depending on your location and delivery method.
Due to our extensive selection of products, some items may be special ordered. This is noted on the product listing, along with the estimated ship out timeframe advertised per item. All orders ship complete.
Once your order is shipped, we will send you an email confirmation including a tracking number.
How long does shipping take?
In-stock items are processed and shipped the same or next business day (excluding weekends and US holidays). Special order items will take longer. You'll receive a tracking number via email. The length of delivery time depends on where you live and if your purchase was eligible for expedited shipping. The average delivery time is 2-5 days within the 48 states. Of course, inclement weather or other incidents may delay delivery.
Can I collect my order from your Bolivar office, via Will Call?
We do not offer Will Call services at this time.
If I pay by credit card, will you charge my card once the item has shipped?
For security purposes, your card will be charged at time of checkout. That way, we don’t have to store any credit card information.
If I ordered a part that’s out of stock or a special order, when will it ship?
As soon as possible. Special order parts should list an estimated wait time on the product page.
Can you ship my order to multiple addresses?
Our checkout system requires us to ship to only one address. If you have multiple shipping destinations, it is best to create separate oders.
Do you ship to PO Boxes?
We cannot ship to PO Boxes. We are currently only able to ship via UPS within the continental United States, and UPS is unable to deliver to PO boxes.
Do you ship internationally?
No, we do not offer international shipping at this time. Orders can only be shipped to addresses within the United States.
Do you ship hazardous items?
Yes.
Do you ship oversized parts?
Yes.
What happens if you ship the wrong part?
We're sorry, and we'll get it corrected. If we sent the wrong part, please contact us at support@partdeal.com and we will begin the exchange process.
What happens if I ordered the wrong part?
If you are not sure about fitment, please contact our support team before you order. We reserve the right to enforce an "All Sales are Final" policy on special order non-stocking items with no cancellations or exchanges. You may return items that have not been used or damaged for a refund, less a 20% restocking fee. 12-volt accessories, electronic equipment, engine chips & LED light accessories are fully warranted but non-returnable unless there is a manufacturer’s defect.
Buyer is responsible for the return shipping costs. Items must be returned within 14 days of the date your item was shipped to you. We will refund, replace or exchange a part if it has a manufacturing defect or was damaged in shipping. Again, we cannot accept returns on special ordered items. If your purchase is eligible for a refund, please follow the return process here.
What happens if the part is damaged during shipping?
Please contact the Part Deal team immediately, take photos of the part, and keep the damaged box. We can help you file a claim with the shipping carrier and get you a replacement part. Email us - support@partdeal.com.
What if I never receive an order?
We put a tracking number on everything we ship, and you should receive that email within a day of your package shipping out. If you suspect the package is lost, please contact the carrier. If you won’t be available at the delivery time, please be advised that most of our carriers make three attempts to deliver a package. Please be available to sign or make sure someone you trust will be available to sign for your package. After three delivery attempts, the package will be held at a local depot for up to 5 business days.
What happens if I refuse the shipment?
Refusing a shipment is not the proper way to return it. If you refuse a shipment, when the product is returned to our warehouse by our carrier service, we will review the order to see what, if any, refund is due. Finally, if the shipment doesn't make it back to us, we will not be able to refund any money.